How Jitben Protects Your Personal Data
From Registration to Security — What Jitben Does at Every Step
Jitben only collects the information needed to provide its services. No unnecessary data is requested. The primary purposes of data collection are to verify your identity, keep your account secure, and meet legal obligations.
At registration, Jitben collects your name, date of birth, email address, and mobile number. During the KYC process, a copy of your national ID or passport and proof of address are also required. This information is used for identity verification and fraud prevention.
Payment method details are collected for deposits and withdrawals — such as your bKash, Nagad, or Rocket number. Full bank account details are not stored on Jitben's servers — that is handled separately by the payment processor.
Certain data is collected automatically while you use the platform — such as your IP address, device type, browser, app version, and logs of how and how long you use the platform. This information is used to maintain security and improve our services.
| Data Type | When Is It Collected | Why It's Needed |
|---|---|---|
| Name & Date of Birth | At Registration | Age & Identity Verification |
| Mobile & Email | At Registration | Contact & OTP |
| NID / Passport | During the KYC Process | Legal Identity Verification |
| Payment Information | On Deposit/Withdrawal | Processing transactions |
| IP & Device Information | On Every Login | Security & Fraud Prevention |
| Betting History | While Playing Games | Dispute Resolution & Legal Records |
Jitben uses your data only for specific, defined purposes. It is never used for anything beyond that. Each use has a clear reason, which is explained here.
For account management and service delivery: your data is used to verify logins, process transactions, provide support, and personalise the platform. The Jitben app and website may be customised based on your preferred games or language — your usage data is needed for this.
Security & fraud prevention: Your data is analyzed to detect unusual logins, multiple accounts, or suspicious transactions. This is important for your own protection too — if someone misuses your account, Jitben can catch it early.
Legal obligations: Certain data must be retained and provided in accordance with requests from licensing authorities or law enforcement agencies. Jitben has no discretion in these matters — compliance with legal orders is mandatory.
On transparency: Jitben never uses your data to target you with advertisements, nor does it share your data with third-party marketing companies. If you do not wish to receive promotional emails, you can turn them off in your account settings.
Jitben's security framework operates across multiple layers. It goes beyond encryption — combining server security, network protection, and staff training into a comprehensive system.
Data is encrypted at the server level at all times — not just in transit, but at rest as well. Passwords stored in the database are hashed using the bcrypt algorithm, meaning even Jitben staff cannot view your password.
Firewalls, DDoS protection, and intrusion detection systems operate 24/7 at the network level. Any unusual traffic or attempted attack is automatically blocked and the security team is alerted.
Only a limited number of staff members have access to user data, and every access is logged. Staff receive regular security training.
Jitben does not retain data longer than necessary. A separate retention period is defined for each category of data. Once that period expires, data is securely deleted or anonymised.
While account is active: All data necessary to provide our services is retained.
After account closure: Financial and transaction records are retained for 5 years for legal compliance, then permanently deleted or anonymized.
Log Files: Security logs are retained for 90 days, system logs for 30 days.
You have clear rights regarding your personal data on Jitben. To exercise any of these rights, email support@jitben.best. Jitben will respond within 30 days.
Please Note: Some data may not be eligible for deletion due to legal requirements — such as transaction records. In such cases, Jitben will clearly explain the reason and endeavor to offer an alternative solution.
If you have any questions or concerns about this privacy policy or your data, please reach out to us directly. Jitben's data protection team resolves every request within 30 days.
Email: support@jitben.best
Live chat: Log in to the platform anytime
Policy changes: Jitben may update this privacy policy from time to time. You will be notified of any significant changes via email or in-app notification beforehand. Always check the "Last Updated" date at the top of the page.
Your Rights Over Your Personal Data at Jitben
Your privacy at Jitben is our priority. Register today and enjoy a safe gaming experience.
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