Frequently Asked Questions

Jitben FAQ —
Your question's You'll find the answer right here

Bonuses, withdrawals, registration, cricket betting, promotions — find answers to all your Jitben questions right on this page. Check here before reaching out to support.

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❓ Frequently Asked Questions

The most frequently asked questions from Jitben users — with detailed answers

Once you complete registration on Jitben and make your first deposit, the welcome bonus is automatically credited to your wallet — no separate claim needed and no promo code required.

Bonus details:

  • → 100% bonus on your first deposit — up to ৳5,000
  • → Minimum deposit: ৳100
  • → Wagering: bonus amount × 5 (minimum odds 1.50)
  • → Validity: 30 days from the date of deposit
  • → Bonus applicable to: both Sports Betting and slots games

Example: deposit ৳1,000 and receive a ৳1,000 bonus — giving you a total balance of ৳2,000. To withdraw the bonus, you'll need to wager ৳1,000 × 5 = ৳5,000. Once the wagering requirement is complete, the bonus balance becomes withdrawable.

To view currently active offers, Promotions Page Visit.

Jitben charges no processing fee on withdrawals — every BDT you withdraw goes straight to your mobile wallet. That said, bKash, Nagad, or Rocket may apply their own transfer charges, which are outside Jitben's control.

Withdrawal limits:

  • → Minimum withdrawal: ৳300
  • → Daily maximum: ৳50,000
  • → Weekly maximum: ৳2,00,000
  • → Processing time: within 5 minutes for KYC-verified accounts

KYC verification is mandatory for withdrawals. Complete KYC by submitting your NID or passport along with a mobile wallet screenshot — approval typically takes within 24 hours. Bonus balance requires wagering requirements to be met before withdrawal, but your real balance can be withdrawn at any time.

Registering on Jitben is completely free and takes just 3 minutes. Here's what you'll need to provide:

  • 1. Full Name (must match your NID)
  • 2. Mobile number (number linked to bKash/Nagad/Rocket)
  • 3. Email Address
  • 4. Date of birth (must be 18 or older)
  • 5. Password (minimum 8 characters, combining uppercase, lowercase, and numbers)

After registering, verify your mobile number via OTP to activate your account. KYC is required for withdrawals — submit photos of the front and back of your NID or passport, along with a screenshot of your mobile wallet. Only one account per person is allowed. For more details, Registration Page View.

Getting started with cricket betting on Jitben is straightforward. After logging in, click the "Sports" menu in the navigation — you'll find a full list of ongoing and upcoming cricket matches there.

Cricket tournaments available to bet on at Jitben: IPL, BPL, T20 World Cup, ODI World Cup, Ashes, PSL, BBL, and international bilateral series.

Available bet types:

  • → Match Winner (which team will win)
  • → Toss Winner
  • → Over/Under (total runs or wickets)
  • → Top Batsman & Top Bowler
  • → Live In-Play Betting (During the Match)
  • → Parlay / Multiple bets combined

To place a bet: click on your preferred match → select the bet type → review the odds → enter your stake in the bet slip → confirm. Minimum bet is ৳10. To learn more Bet Page View.

Real-time score updates are available directly within the Jitben platform — no need to open a separate site or app.

How to view: Log in → go to the "Sports" menu → click on any live match to view the live scorecard and over-by-over ball-by-ball updates. In-play betting markets are available right there as well.

Live Visualization: Select matches feature an animated match tracker — with ball-by-ball positions, run rate, and wicket fall graphs. It's a genuinely useful tool for making informed live betting decisions.

Live video streaming is available for selected events — this feature is accessible on accounts with an active balance or a recent bet placed. Enable push notifications on the mobile app to get instant goal or wicket alerts. To download the app, Download Page View.

Jitben regularly runs tournaments and leaderboard competitions — covering both Sports Betting and slots.

How to participate:

  • → View ongoing tournaments on the Promotions page
  • → Click the "Join" or "Opt-In" button (some tournaments are automatic)
  • → Place bets on specific games or Sports — and your points will keep adding up
  • → Your leaderboard rank is updated in real time

Prize distribution: After a tournament ends, prizes are credited directly to the top players' wallets — usually within 24 hours. Prizes may be cash, bonus credits, or free bets. Each tournament has its own terms, so be sure to read them before participating.

To view ongoing tournaments, Promotions Page Visit.

Find all ongoing and upcoming Jitben promotions in one place Promotions Page. You can also find it in the site navigation.

Promotion Update Schedule:

  • → Daily offers: updated every morning at 9:00 AM
  • → Weekly promotions: new offers every Monday
  • → Special Event Offers: Extra deals during major tournaments (IPL, BPL, World Cup)
  • → Flash Deals: limited-time special offers available from time to time

Keep push notifications enabled on the Jitben app to get early alerts on new offers. When logged in, the "Promotion" tab also shows personalized offers tailored to your account that aren't available to all users. To download the app, Download Page View.

🌟 Why choose Jitben

Why millions of Bangladeshis trust Jitben

Instant Deposit
Deposit instantly via bKash, Nagad, or Rocket — starting from as little as ৳100. No bank account or card needed.
✓ Instant
Full Bengali Interface
From registration to withdrawal — everything is available in English. Our support team is here to help every step of the way. No language barriers.
✓ 100% in Bengali
Bank-Level Security
TLS 1.3 encryption, 2FA protection, and 24/7 security monitoring. Your data and funds are fully secure.
✓ Licensed
Best Cricket Odds
Competitive odds on IPL, BPL, and international cricket. Real-time odds updates during live in-play betting.
✓ Live odds
VIP Loyalty Program
Points accumulate with every bet. Higher VIP tiers unlock exclusive cashback, a personal account manager, and special bonuses.
✓ VIP Benefits
24/7 Support
Get help in English anytime via live chat or email. Average response time is under 2 minutes.
✓ 2-minute response

Jitben FAQ — All Your Questions Answered in One Place

Once you start using Jitben, questions naturally come up — how bonuses work, how long withdrawals take, where to check live cricket scores, when promotions drop. This FAQ page is here to answer all of that, directly.

If you're new to Jitben, start with the questions about bonuses and registration. If you've been playing for a while, the sections on tournaments, live betting, and promotions will be more relevant to you.

What to do if you can't find your answer in the FAQ

This page covers the 7 most frequently asked questions. If your specific issue isn't addressed here, reach out to support directly. Jitben's support team is available 24 hours and communicates in Bengali.

How to reach support: click the live chat icon at the bottom right of the platform, or email support@jitben.best. The more detail you provide about your issue, the faster it gets resolved — including your account ID and a screenshot if possible.

Useful Tips: Download the Jitben app and get instant push notifications for new promotions, bonuses, and tournament updates — no need to check manually. Stay logged in to never miss important account alerts either.

Why it's important to read bonus terms carefully

Claiming a bonus on Jitben is straightforward, but withdrawing it requires meeting the wagering requirements. Each bonus has its own conditions, so it's worth reading the Terms & Conditions section on the Promotions page or within the bonus offer details.

For example: if you receive a welcome bonus, you'll need to wager that bonus amount × 5 to meet the wagering requirement. Each bet must have minimum odds of 1.50. Until this requirement is met, the bonus balance cannot be withdrawn — but you can still use it to place bets.

Does cricket live betting work well on mobile

Live cricket betting works seamlessly on both Jitben's mobile browser and app. The app has one extra edge — push notifications instantly alert you when a wicket falls or betting odds shift between overs. This can make a real difference when you need to act fast during live betting.

Jitben runs smoothly even on slow mobile connections — the platform is optimized specifically for Bangladesh's network conditions. There's also a data-saving mode that speeds up page loading when enabled.

Responsible Betting: Betting on Jitben is for entertainment — don't treat it as a primary source of income. Set yourself a budget and establish deposit limits. If you feel you have a problem, Responsible Gaming View page.

Check these pages for more information

Visit the pages below for more detailed information about Jitben:

💬 Still have questions?

The Jitben support team is always ready to help

💬
Live Chat
Click the chat icon at the bottom right of the site. Write in English and you'll get a reply in English. Average response time is just 2 minutes.
✓ Active 24/7
📧
Email support
For complex issues, email support@jitben.best. Providing screenshots and a clear description will speed up the resolution. Responses are typically received within 6 hours.
✓ Detailed Help
📱
In-App Notifications
Download the Jitben app and enable push notifications to get instant alerts on new offers and important updates.
✓ App Download
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